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Home - Technology Solutions Group, Inc.TSG is a technology integrator helping organizations streamline business processes and elevate the customer experience through communications solutions.
http://www.4tsg.com/
TSG is a technology integrator helping organizations streamline business processes and elevate the customer experience through communications solutions.
http://www.4tsg.com/
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TECHNOLOGY SOLUTIONS GROUP, INC.
311 S COU●●●●●●●●● RD STE I
WH●●ON , IL, 60187-2477
US
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Technology Solutions Group Inc
ISENHART, KEVIN
2575 Wh●●●●●●● Circle
Au●●ra , IL, 60502
US
View this contact
TECHNOLOGY SOLUTIONS GROUP, INC.
TECHNOLOGY SOLUTIONS GROUP, INC.
311 S COU●●●●●●●●● RD STE I
WH●●ON , IL, 60187-2477
US
View this contact
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NETWORK SOLUTIONS, LLC.
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Home - Technology Solutions Group, Inc. | 4tsg.com Reviews
https://4tsg.com
TSG is a technology integrator helping organizations streamline business processes and elevate the customer experience through communications solutions.
4tsg.com
Avaya - Technology Solutions Group, Inc.
http://www.4tsg.com/avaya
Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.
Microsoft Services - Technology Solutions Group, Inc.
http://www.4tsg.com/solutions/microsoft
Find out more about the Microsoft solutions we support. Workplaces are changing. The office is no longer confined to one space. People need productivity tools that enable them to work from virtually anywhere. This places an unprecedented burden on IT professionals to deliver new capabilities in an integrated, cost-effective and secure manner. Thinking about Skype for Business but not sure how to take the next step? You can also rely on TSG’s engineers to implement Skype for Business for you. Our team...
About Us - Technology Solutions Group, Inc.
http://www.4tsg.com/about-us
Technology Solutions Group (TSG) delivers world-class customer-focused communication solutions. TSG offers deep expertise in consulting and systems integration services, along with ongoing management of data, telephony, and converged SIP/IP environments, comprising both cloud and premise-based operations. Find out more about us. Parent Company: TeleTech Holdings, Inc. TSG and TeleTech have joined teams. In January 2013, TeleTech announced the acquisition of TSG. Read the press release. Financial institut...
Cloud - Technology Solutions Group, Inc.
http://www.4tsg.com/cloud
TSG’s cloud solutions portfolio focuses on customer experience outcomes, so your company can overcome challenges and deliver a transformational customer experience. Our solutions give contact center associates tools to effectively respond to customer needs, while giving executives improved insight and control, all at a lower cost. TeleTech Technology Cloud Powered by Avaya. Created to deliver comprehensive Unified Communications (UC) and Contact Center (CC) solutions as a service, TeleTech TechnologyR...
Solutions - Technology Solutions Group, Inc.
http://www.4tsg.com/solutions
TSG designs and delivers cloud, premise and hybrid communications solutions and modernizes legacy environments to chart personalized customer experience technology strategies. Drawing on relationships with industry leaders like Avaya and Microsoft, we blend services with industry-leading hardware and software applications to deliver best-in-class solutions. Invest in world-class contact center solutions to deliver operational excellence. TSG can implement and support a full suite of Unified Communication...
TOTAL PAGES IN THIS WEBSITE
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call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 12/01/2014 - 01/01/2015
http://call-center-stories.blogspot.com/2014_12_01_archive.html
Virtual Observations - The CSI Call Center Blog. Thursday, December 18, 2014. North Pole implements VO Community Workforce Management software to ensure elf work schedule is optimized as toy production scales up for Christmas. The right elves in the right seats at the right time. Manufacturing toys has evolved from simple wooden assemblies to sophisticated electronics and robotic creations. The scheduling and training of these elves was always handled by Mrs. Claus, who was never much for technology.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 10/01/2014 - 11/01/2014
http://call-center-stories.blogspot.com/2014_10_01_archive.html
Virtual Observations - The CSI Call Center Blog. Thursday, October 30, 2014. Innovations for the Avaya Contact Center Space. The Virtual Observer Workforce Optimization Solution offers many unique and affordable benefits for the Avaya Contact Center space. Coordinated Systems, Inc. (CSI), is excited to announce the release of several Avaya-specific innovations which enhance the capabilities of the integrated Virtual Observer Workforce Optimization Solution. Posted by Rich Marcia. Download "Top Ways to Bo...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 06/01/2014 - 07/01/2014
http://call-center-stories.blogspot.com/2014_06_01_archive.html
Virtual Observations - The CSI Call Center Blog. Wednesday, June 25, 2014. Technology firms team up to offer WFO for Microsoft Lync customers. And Coordinated Systems, Inc. (CSI) have signed a strategic partnership deal which combines the best-of-breed unified communications services and applications of The Via Group and CSI. Together, this partnership will allow both The Via Group and CSI to deliver a more complete and robust overall solution for contact centers using Microsoft Lync. Http:/ www.virt...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 12/01/2013 - 01/01/2014
http://call-center-stories.blogspot.com/2013_12_01_archive.html
Virtual Observations - The CSI Call Center Blog. Tuesday, December 03, 2013. Workforce optimization features and training can dramatically optimize and improve everyday business processes. Many customers end up incorporating process changes once they experience Virtual Observer's flexibility and full capabilities through our onsite training. One recent example is the ability to send evaluations, calls, or recorded chats back to the agent via our Agent Portal and E-Learning feature set. Strategic Workforc...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 10/01/2013 - 11/01/2013
http://call-center-stories.blogspot.com/2013_10_01_archive.html
Virtual Observations - The CSI Call Center Blog. Tuesday, October 22, 2013. Increase Contact Center Security and Performance with added Webcam Monitoring. CSI releases a new call monitoring feature which can utilize agent webcam feeds as an added security and performance measure, continuing a proud string of groundbreaking innovation with the release of the Virtual Observer (VO) VO Live webcam feature, a feature which takes agent call monitoring to an entirely new level of agent assistance. This new feat...
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 03/01/2015 - 04/01/2015
http://call-center-stories.blogspot.com/2015_03_01_archive.html
Virtual Observations - The CSI Call Center Blog. Monday, March 02, 2015. An Agent Portal can be a tremendous supervisor asset. CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal. Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance. Helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal. Posted by Rich Marcia.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: CTI for Call Recording - How CTI can benefit Call Recording
http://call-center-stories.blogspot.com/p/computer-telephony-integration-cti-for.html
Virtual Observations - The CSI Call Center Blog. CTI for Call Recording - How CTI can benefit Call Recording. There are many benefits to using CTI in conjunction with call recording. At CSI, we've created a good number of connectors for a large number of phone systems and needs. CTI is extremely useful in ensuring "cradle to grave" recording, where the entire call gets recorded, even as it passes extensions and locations. Examples of data you can get when you're using CTI with call recording:.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: An Agent Portal can be a tremendous supervisor asset
http://call-center-stories.blogspot.com/2015/03/an-agent-portal-can-be-tremendous.html
Virtual Observations - The CSI Call Center Blog. Monday, March 02, 2015. An Agent Portal can be a tremendous supervisor asset. CSI's workforce optimization solution offers a differentiating feature suite called the Agent Portal. Typically, supervisors will find that they spend lengthy periods of time meeting with agents to review calls and performance. Helps make this task much easier, as it allows the supervisor to post an agent review that will automatically be sent to the portal. Posted by Rich Marcia.
call-center-stories.blogspot.com
Virtual Observations - The CSI Call Center Blog: 03/01/2014 - 04/01/2014
http://call-center-stories.blogspot.com/2014_03_01_archive.html
Virtual Observations - The CSI Call Center Blog. Monday, March 17, 2014. Eleven steps to a winning WFO implementation. This is an excerpt from our partner blog, where we list out 11 top steps in successful project management and implementations. Written specifically for workforce optimization, but they probably apply across many technologies:. Address security and remote access concerns, NDAs, etc. at kickoff time. Remote access is a critical path. 5 reasons to love our fresh, updated WFO user interface.
Cloud - Technology Solutions Group, Inc.
http://www.tsguniversity.com/cloud
TSG’s cloud solutions portfolio focuses on customer experience outcomes, so your company can overcome challenges and deliver a transformational customer experience. Our solutions give contact center associates tools to effectively respond to customer needs, while giving executives improved insight and control, all at a lower cost. TeleTech Technology Cloud Powered by Avaya. Created to deliver comprehensive Unified Communications (UC) and Contact Center (CC) solutions as a service, TeleTech TechnologyR...
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